Course Outline
To become an Ambassador, you’ll complete four online modules and a short quiz for each. It’s self-paced – stop and start as you need.
Course Modules:
- Understanding Tasmania’s Tourism Industry
Learn who’s involved in tourism, who our visitors are, and what they enjoy doing here. - Storytelling
Learn how to confidently share your own stories and those of your destination. - Exceeding Visitor Expectations
Discover how to see things through the eyes of a visitor and provide memorable, meaningful experiences. - Knowing Your Destination
Learn about your local area and what makes it special. Choose from 13 destinations.
(You only need to complete one destination module to become an Ambassador.)
Module 1: Understanding Tasmania's Tourism Industry
Having some understanding of the tourism industry and how it is managed, as well as a bit about the people who come to Tasmania can be very useful for anyone who works in the visitor economy. This module is designed to give an overview of the various players in the tourism space, and an understanding of the type of people that like to come to Tasmania and what they like to do when they get here. Scroll down to get started on Module 1.
Module 2: Storytelling
This next module will give you the tools and confidence to tell your story and that of your destination with pride and clarity. The ability to engage with guests by sharing your stories and telling amazing stories about other people and places will help them feel like they've learnt something and give them a memorable experience they'll talk about for ages.
Module 3: Exceeding Visitor Expectations
The next module of the Tassie Tourism Ambassador Program reminds you why you've chosen this industry in the first place. It reminds you to think about things from the point of view of the visitor, and how to be yourself while still providing a memorable experience.
Module 4: Knowing your Destination
Finally, knowing as much as you can about your area and why it’s so special helps you to give visitors accurate information and recommendations with confidence. The videos and additional readings are relevant to the destination. Select from the list which area you’d like to learn about. You must complete at least one destination to successfully complete this course. You can come back and learn about other destinations as they are loaded if you wish!